Melissa Kuczepa is a 13-year customer service veteran with a long record of successfully providing client focused solutions to an array of complex problems. Melissa has received numerous customer service and excellence awards throughout her career and continue to provide an unparalleled client experience as a Mortgage Agent with Mortgage Architects. Her specific areas of expertise include first time home buyers, refinances, alternative lenders and second mortgages. Her goal is to assist clients in improving cash flow while reaching their goals by finding tailored solutions to their unique situations. Prior to entering the mortgage industry, Melissa served her community as an Ambulance Communication Officer where she demonstrated impeccable customer service, empathy to challenging and life changing situations, and the ability to maintain a calm demeanor in extremely difficult circumstances.